Privacy Policy

Effective Date: April 9th, 2025

Alisa Games Inc. ("Alisa Games," "we," "us," or "our") respects the privacy of our users and recognizes the importance of safeguarding the personal data of individuals who access or use our mobile game and related services (collectively, the "Service"). This Privacy Policy ("Policy") outlines the types of information we collect, the purposes for which we use it, the circumstances under which we may disclose it, and the choices and rights available to you as a user.

By accessing or using the Service, you acknowledge and agree to the terms and conditions set forth in this Policy. If you do not agree with this Policy, please refrain from using the Service.

1. Categories of Information We Collect

We may collect and process the following categories of information:

a. Personally Identifiable Information (PII)

Information you voluntarily provide, such as your email address when contacting customer support.
Information provided in surveys, feedback forms, or promotional events.

b. Non-Personal and Device Information

Device type, make and model, operating system and version, device settings, and language preferences.
Unique device identifiers such as IDFA (iOS) and GAID (Android).
IP address, time zone, and location inferred from IP address.

c. Gameplay and Interaction Data

In-game behavior including session start/stop times, game progress, item interactions, level completions, and feature engagement.
User preferences and settings within the app.

d. Diagnostic and Technical Data

Crash logs, performance data, load times, and latency reports.
Error messages and system event logs for debugging and technical maintenance.

e. Advertising and Marketing Data

Ad impressions, engagement metrics, click-through rates, and installs attributed to ad campaigns.
Ad identifiers, re-engagement tracking, and frequency capping data collected by integrated third-party SDKs.

2. Purposes for Collecting and Using Information

We collect, use, and otherwise process your data for the following lawful purposes:

To deliver the core functionality of the Service.
To administer, analyze, and improve gameplay mechanics, balance, and user interface.
To monitor usage metrics and aggregate statistics.
To conduct user acquisition and retention analysis.
To ensure system integrity and prevent fraud, abuse, or security breaches.
To personalize user experience through behavioral analysis.
To comply with applicable laws, regulations, and legal obligations.

Where applicable, we rely on your consent, fulfillment of a contractual obligation, compliance with legal obligations, or legitimate interests to process your data.

3. Legal Bases for Processing (EEA and UK Users)

If you are located in the European Economic Area (EEA) or United Kingdom (UK), our processing of your personal data is based on the following legal grounds:

Consent: When you opt in to personalized ads or submit voluntary feedback.
Contractual Necessity: When processing is necessary for delivering the Service.
Legitimate Interests: When processing is reasonably necessary to operate and improve the Service and our business, and such interests are not overridden by your privacy interests.
Legal Obligation: To comply with applicable law and regulatory obligations.

4. Disclosure of Information to Third Parties

We do not sell or rent personal data to third parties. We may disclose information in the following contexts:

a. Authorized Service Providers

Third-party vendors who assist with analytics (e.g., Firebase, Google Analytics), advertising (e.g., AppLovin, Facebook Audience Network), and crash reporting.

b. Business Transfers

In connection with any merger, acquisition, asset sale, or bankruptcy proceeding, personal data may be disclosed or transferred as part of the transaction.

c. Legal Compliance

To comply with applicable legal processes, subpoenas, or regulatory requests. To enforce our Terms of Use or protect the rights, safety, and property of Alisa Games or others.

d. Aggregated or Anonymized Data

Non-identifiable data may be shared with partners, publishers, or analytics providers for reporting, benchmarking, and research purposes.

5. Children’s Privacy

The Service is intended for a general audience and does not knowingly collect personal data from children under the age of 13 (or equivalent minimum age in the relevant jurisdiction). We adhere to the Children's Online Privacy Protection Act (COPPA) and other applicable child protection regulations.

If we learn that we have inadvertently collected personal data from a child without verified parental consent, we will take steps to delete such information as quickly as possible. Parents may contact us to request access to, or deletion of, their child's information at support@alisagames.com.

6. Data Retention and Storage

We retain personal and gameplay-related information only as long as necessary to fulfill the purposes outlined in this Policy. Retention periods may vary based on:

The nature of the data.
Legal and regulatory obligations.
The need to resolve disputes or enforce our agreements.

Data may be stored on secure servers in jurisdictions that may differ from your own. By using the Service, you acknowledge that your data may be processed outside your country of residence.

7. Security of Information

We implement reasonable administrative, technical, and physical safeguards designed to protect the integrity, confidentiality, and availability of your data. These include encryption, anonymization, and secure access protocols. Despite these efforts, no security system is infallible, and we cannot guarantee absolute security.

8. Your Rights and Controls

Depending on your jurisdiction, you may have the following rights:

The right to access, correct, or delete your personal data.
The right to object to or restrict processing.
The right to data portability.
The right to withdraw consent where processing is based on consent.

You may manage your privacy preferences via:

Device Settings: Disable personalized ads using your device’s privacy controls.
Data Requests: Submit a request by emailing us at support@alisagames.com.

9. International Data Transfers

We may transfer your information to countries other than your country of residence, including to servers and service providers located in the United States, Canada, and the European Union. We take appropriate measures to protect your data in accordance with applicable data protection laws.

10. Updates to This Policy

We may amend this Privacy Policy periodically to reflect changes in legal requirements, technology, or our practices. When we do, we will revise the "Effective Date" at the top. Material changes will be communicated through the Service or other appropriate channels.

Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the updated Policy.

11. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:

Alisa Games Inc.
support@alisagames.com

We aim to respond to all data inquiries in accordance with applicable laws within a reasonable time frame.